Return & Warranty Policy
Return & Warranty Policy
Diyesk8builds, we want you to be completely satisfied with your purchase and we believe in the products which we sell.
All products sold by Diyesk8builds.com are inspected and tested before and after leaving the manufacturer. Each and every item is tested by our technicians and are guaranteed to be free of material defects and manufacturing faults.
Standard Return Policy
We accept returns or exchanges within 30 days of the original purchase date for cash value refunds.
The returned product must be in unused condition, in its original packaging with the original packing slip. A 20%+ restocking fee will be charged on all cash value returns and refunds dependent upon our discretion. Returned orders which received free shipping will be deducted from the original order price.
We cover return shipping on defective items only. The buyer is responsible for covering return shipping costs before a repair or replacement has been completed. All defective items are inspected by our technicians. If the item is not defective the return shipping costs will be charged to the buyer.
Orders that are refused or undelivered as addressed will be charged for any additional shipping fees. NO EXCEPTIONS.
To return or exchange a product, please email us at Diyesk8builds@gmail.com. You’ll need to mention your order # within your email. A return will require an RMA #(Return Merchandise Authorization #) which you must write on the shipment back to us.
On Sale, Clearance, Battery Packs, Electronic Products & Consumable items are not eligible for returns.
All products sold by Diyesk8builds.com are inspected and tested before and after leaving the factory. Each and every item is tested by our technicians and are guaranteed to be free of material defects and manufacturing faults.
Every complete electric skateboard automatically comes with a 6-month warranty against manufacturing defects.
Every Diyesk8builds kits, parts and components have a 90-day warranty.
Belts, bearings, wheels, hub motor PU sleeves, bearings, and grip tape are normal wear and tear items and are not covered under warranty. Any amount of water has the potential to damage the board, especially to esc and battery, and water damage is not covered under warranty. Any customization or alterations to the board, kit, mechanical parts, or electronics will void your warranty and likely cause the board or kit to be completely inoperable, so alter at your own risk.
Electronic components have a 60-day warranty. (Includes ESC, Remote, Battery, Battery Chargers, Motors, Hub Motors only)
Warranties are non-transferable warranties.
If a component is defective and/or not correctly made, Diyesk8builds at its sole discretion, will repair, replace and/or pay the buyer for a replacement.
Typical use, normal wear and tear, crash, water damage, modifications, improper use and/or installation are not covered.
60 Day Warranty – Electronics
Electronic components have a 60-day warranty. (Includes Remote, Battery, Battery Chargers, Motors, Hub Motors only)
Most electrical products are tested before shipment and are deemed in working condition before shipment. Due to the nature of assembly and setup, we are not liable or responsible for certain improper installations made by the customer. If it is a practical repair, we are more than happy to assist with repairing, replacing or offering store credit at our discretion.
If the item has been damaged due to user neglect, accident and/or wear and tear the product is not eligible for warranty.
ESC has no warranty unless the additional warranty is purchased.
We do value our customers and under certain circumstances, we may discount a product due to user mistake, incorrect installation. We don’t leave you hanging!
Shipping for Returns
You will be responsible for paying for shipping costs to return the items to us. Shipping costs from your original order are non-refundable.
If you are shipping an item over $100 USD, you should consider an insured and trackable shipping option. We are not liable or accept responsibility for any lost packages which do not arrive at our shop.
Refunds (if applicable)
Returns and Refunds can take up to 4 weeks but typically are resolved much sooner. Once we receive your items, we will notify you if your request has been approved or denied.
If you are approved for a refund, your refund will then be processed through your original payment method within 2-3 business days.
All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.
Product Listing Disclaimer
Product Listings are updated as often as we can for every item. Products are improved and upgraded quite frequently and photos may slightly vary. If the item is no longer available under our discretion we will offer a similar or upgraded product.
Acceptance of This Policy
By purchasing from our website(http://www.Diyesk8builds.com/), you agree to all the policies within our Return & Warranty Policy page.